CONTACT

The best way to get an instant answer to your question is by visiting our Help Centre. It’s packed with answers to the most common queries about shipping, orders, returns, and more.

If you can’t find what you’re looking for, our Customer Care Team is standing by to assist — just use the contact form or email us directly at info@remotes.co.nz.

Please note: We’re 100% online and do not operate any physical retail stores.

We aim to respond to all enquiries within 24 hours (Mon–Fri). Thanks for shopping with REMOTES — your source for smarter, supplier-direct shopping.

Great Value

You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

Track & Trace

It can take up to 1-5 days before you receive the international tracking. Delivery can take 7-21 days.

Safe Payment

Wide range of payment options, we create a payment experience that is easy and secure.

24/7 Support

Get instant answers 24 hours a day, 7 days a week, 365 days a year by our automated help centre.